Sniffed Links - Service

I think it is safe to say we are well past the economic recovery phase at this point. Wages are up and there is no shortage of jobs. Lately, I have been wondering if the economy is at a point where it is “over recovered”. I have been reading stories of small businesses and franchises struggling with finding quality employees. The problem stems from their inability to fire underperforming employees because of the lack of prospective new employees. Some small business are even reporting employee pay increases despite low quality employee work. They are having to increase pay just to retain “bad” employees!

This information is somewhat anecdotal but is interesting nonetheless. For one thing it has created an environment similar to the UK where it is very hard to be terminated. Is this a good thing or a bad thing? I guess it depends on your perspective.

Have you noticed a decline in customer service at small businesses?

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